Your data protection rights under the General Data Protection Regulation (GDPR) and how MetricMock ensures compliance.
Last updated: March 1, 2024
The General Data Protection Regulation (GDPR) is a comprehensive data protection law that came into effect on May 25, 2018. It applies to all companies processing personal data of individuals residing in the European Union, regardless of where the company is located.
Our Commitment: MetricMock is committed to protecting your privacy and ensuring full compliance with GDPR requirements.
As a data subject under GDPR, you have several fundamental rights regarding your personal data:
You have the right to be informed about how we collect, use, and process your personal data.
How we comply: We provide clear privacy notices and this GDPR information page.
You have the right to access your personal data and receive a copy of it.
How to exercise: Contact us at gdpr@metricmock.com to request access to your data.
You have the right to correct inaccurate or incomplete personal data.
How to exercise: Update your information in your account settings or contact our support team.
You have the right to request deletion of your personal data under certain circumstances.
How to exercise: Contact us at gdpr@metricmock.com with your deletion request.
You have the right to limit how we process your personal data in certain situations.
When applicable: When you contest accuracy, processing is unlawful, or you need data for legal claims.
You have the right to receive your personal data in a structured, commonly used format.
Available formats: JSON, CSV, or other machine-readable formats upon request.
You have the right to object to processing based on legitimate interests or for direct marketing.
Marketing: You can opt-out of marketing communications at any time.
We process your personal data based on the following legal grounds:
| Processing Activity | Legal Basis | Purpose |
|---|---|---|
| Account Management | Contract Performance | Provide our services |
| Payment Processing | Contract Performance | Process payments |
| Marketing Communications | Consent | Send promotional content |
| Analytics | Legitimate Interest | Improve our services |
| Customer Support | Contract Performance | Provide support |
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:
We implement appropriate technical and organizational measures to ensure data security:
When we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place:
Third-Party Services: We work with trusted service providers who are also GDPR compliant and have appropriate data protection measures in place.
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will:
Report to the relevant supervisory authority within 72 hours
Evaluate if the breach poses a high risk to affected individuals
Inform you without undue delay if high risk is determined
Implement measures to mitigate the breach and prevent recurrence
To exercise any of your GDPR rights, please contact us using the information below. We will respond to your request within one month.
Email: gdpr@metricmock.com
Subject Line: GDPR Request - [Type of Request]
Data Protection Officer: dpo@metricmock.com
Response Time: We aim to respond within one month. For complex requests, we may extend this by two additional months and will inform you of any delay.
If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with a supervisory authority.
For EU residents: Contact your local data protection authority
Find your local authority:European Data Protection Board
We may update this GDPR compliance information from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes through our usual communication channels.